FAQ's

FAQ'S

Gutter Cleaning
Dryer Vent Cleaning
Legal
Heating & Cooling

do i need to be home at the time of service?

No, you don't need to be at home during your gutter cleaning. If you trust Angel to get the job done, he will trust you to pay in a timely manner. You can always send a check or money order by mail when it is most convenient for you.

are downspouts included?

Always, with no additional fees. Angel clears the downspouts from the ground up and he blows air through your underground drains. However, if there is an underground drain clog this will require a separate service request. Hope you understand.

who is going to do the work?

The owner of ANGELINDY, Angel Todorov. We don't hire teenage or day-laborer "experienced technicians" paid around $10-$12 per hour.

CAN I CANCEL SERVICE?

Of course! With no cancellation fee as long as Angel hasn't arrived at your property. All you have to do is contact Angel (via phone, text or email) and he will gladly cancel your service. No questions asked.

what if i have plastic gutter screens?

If you have plastic screens Angel shall permanently removing those screens, cleaning out everything inside the gutters, and throwing the plastic screens away. Angel's recommendation is always to permanently remove them. If you are really interested of gutter screens, please ask him. He offers very durable, contractor quality metal gutter screens with a 12-month labor warranty. No funny plastic business here!

do you repair gutters?

Yes, Angel does light gutter and downspout repairing. However, Angel does NOT install or reinstall fallen gutters. Some exceptions may apply to the downspouts.

do you haul away the debris from the gutters?

Yes, most of the time.

do you clean the outside of the gutters?

Angel may brush the dust and dirt from the outside of the gutters. His gutter cleaning service is primarily intended for the removal of debris that are INSIDE your gutters. However, if you'd like your gutters to be cleaned from the outside this will require a separate pressure washing service. This service starts as low as $100.

do you unclog underground drain pipes?

Yes, Angel may unclog your underground drain system for an additional charge.

do you clean gutters during winter?

Yes, if the weather permits. However, keep in mind our gutter cleaning rates have surcharges from November, 16th to February, 29th. Hope you understand.

do you make any mess?

Rest assured, Angel is always cleaning after himself with no exceptions. If you aren't satisfied, please let him know and he will be happy to make you happy.

WHAT IF MY HOUSE IS OUTSIDE YOUR SERVING AREA?

In case your home is outside of our serving area, please let us know your address. Upon our own discretion whether to serve you or not we will provide you with a free written quote. No obligations!

What payment do you accept?

We always prefer cool cash in person. Rest assured, a receipt will be emailed or texted to you accordingly. However, if you are not in position to pay at the time of service you can always mail a check or money order when it is most convenient for you. Thank you for your support and understanding!

DO I NEED TO BE HOME AT THE TIME OF SERVICE?

Yes, a responsible adult must be present during your dryer vent cleaning. In addition, please be prepared to pay using cool cash after the service is completed. Rest assured, a receipt will be emailed or texted to you. We don't invoice customers for their dryer vent cleaning services.

WHO IS GOING TO DO THE WORK?

The owner of ANGELINDY, Angel Todorov. We do NOT hire teenage or day-laborer "experienced technicians" paid around $10-$12 per hour.

can i cancel service?

Yes, with no cancellation fee as long as Angel hasn't arrived at your property. All you have to do is contact Angel and he will gladly cancel your service. No questions asked.

do you clean dryer vents during winter?

Yes, all year round. Upfront flat rates along with a 30-day money back guarantee!

HOW DO YOU CLEAN DRYER VENTS?

Angel cleans dryer vents from the outside of your house using a high pressure, compressed air tool called a jet-snake. The jet-snake shoots down the vent like a rocket, blasting loose lint, debris, and nests, sending it to the outside.

DO YOU GUARANTEE YOUR WORK?

Absolutely. If you are not completely satisfied after Angel has cleaned your dryer vent, please contact him within 30 days and he will refund all your money in full. No questions asked!

what if my house is outside of your serving area?

In case your house is outside of our 40 miles serving area, as low as $20 trip fee may apply.

what if my dryer isn't working?

No worries. In such case Angel still can clean your dryer vent. Before starting the work, he will unhook your dryer and in order to prevent any dust entering your home he will tape the dryer vent opening. Then he will start with the cleaning process. After he is done, he will remove the tape and hook up your dryer again to the dryer vent. As always guaranteed absolutely no mess.

WHAT PAYMENT DO YOU ACCEPT?

In order to keep our dryer vent cleaning rate low we accept cool cash only in person. Rest assured, a receipt will be emailed or texted to you accordingly. Thank you for your support and understanding!

HOW OFTEN I SHOULD CLEAN MY DRYER VENT?

Once per year is best. Once per 10 years is calling the fire.

You can read and print our Terms of Service here.

You can read and print our Privacy Policy here.

30-day money back guarantee

I, Angel Todorov, as an owner and operator of ANGELINDY always guarantee my work. If you have any complaints or you are simply not completely satisfied with my job after I have serviced your property, please contact me within 30 days and I will come right out for free. In case I cannot do anything to reach your level of satisfaction, I will gladly refund your payment in full for the provided labor. No questions asked!

general liability

Yes, we carry a General Liability for $1,000,000 from Haulers Insurance Company, INC. The policy number is GL2014IN0008. Upon request we can always email you our General Liability. Just let us know. For more information and/or to obtain a copy directly from our insurance agent, please call our insurance agent Christine Taylor at A-1 Insurance Agency at (317) 787-4995 or email her with your request at christine@a1insureit.com

LEGAL STATUS

ANGELINDY is recorded as a Sole Proprietorship on December 27, 2011 at 12:58 PM at Johnson County Recorder in Franklin, IN with file #2011-026294. Its original name used to be Angel's Gutter Cleaning.

ownership

Owner of ANGELINDY is Angel Todorov.

DO I NEED TO BE HOME AT THE TIME OF SERVICE?

It is recommended (but not necessary) a responsible adult to be present during your HVAC service.

WHO IS GOING TO DO THE WORK?

The owner of ANGELINDY, Angel Todorov. We do NOT hire "experienced technicians" paid around $15 an hour.

can i cancel service?

Yes, with no cancellation fee as long as Angel hasn't arrived at your property. All you have to do is contact Angel (by phone, text or email) and he will gladly cancel your service. No questions asked.

what about EMERGENCY?

You can always count on Angel in case you experience no heat during cold winter night or no air conditioner during hot summer night. Just give Angel a ring/text at 317.300.4497 any time, any day. Please, don't get surprised if he shows up within a couple of hours during the night.

HOW DO YOU price your hvac services?

Every tune-up is $90 flat rate per unit.
Service calls are priced on time and material. Service calls always include any repair that doesn't require a second trip. Over 80% of the service calls take up to an hour. In this case it will cost you $120 flat rate + van stocked parts installed if any. Rest assured, Angel's parts mark ups are very low. So, generally this guarantees you will get the best van stocked prices available compared with any big HVAC company.
Any major repair that needs a second trip and system change outs are written estimated. Rest assured, estimates are very reasonable and always free with Angel. Dare to compare!

DO YOU GUARANTEE YOUR WORK?

Absolutely. If you are not completely satisfied after Angel has done any work on your HVAC system, please contact him within 30 days. In case he cannot fully satisfy your high expectations he will refund your money in full for the labor provided.

what if my house is outside of your serving area?

In case your house is outside of our 50 miles serving area a trip fee may apply.

is the free second opinion really free?

As long as your property is located within 50 miles of 46142 and you provide Angel with a written estimate or invoice from another HVAC company, your second opinion will be totally free. No trip charges, no diagnostic fees, no hidden agenda.

WHAT PAYMENT DO YOU ACCEPT?

In order to keep our pricing low we accept cool cash and checks. Rest assured, a receipt will be emailed or texted to you accordingly. Thank you for your support and understanding!

HOW OFTEN I SHOULD service my HVAC system?

Twice per year is best - spring and fall.

I'VE BOUGHT A REFRIGERANT cheap. do you mind USing IT TO CHARGE MY SYSTEM?

Absolutely no problems here. Prior to charging your system Angel will verify this is the right refrigerant for your unit. You will be charged just labor in this case. In the end you will save some money for a happy dinner with your family at Olive Garden. Thanks Angel later!

I know what's wrong with my system and bought the part. would you just come and replace it?

Sure. In fact more and more homeowners refuse to pay extortion repair fees to the big companies after they diagnose simple problems. Just give Angel a ring/text anytime and he will take care of you. Stay clever!

do you offer ANNUAL maintenance contracts?

Here Angel does things differently. He will never tight you up with any contract and extort your credit card on file. Instead, just let Angel place you on the maintenance list. So, when that time comes for your next bi-yearly maintenance he will friendly remind you. Let him know either you're interested or want to skip. Rest assured, you're in full control.

i need to replace my old ac/furnace. i've bought a new one cheap. would you mind to install it?

Not a single problem here. However, prior to the change out Angel will need to stop by and evaluate the situation. Then, you will receive a written estimate for the labor provided. In this case you will still have the manufacturing warranty. However, even Angel would do his best he would not be able to provide you with any extended warranty beyond that. Hope you understand.